SharePoint Upgrade From Hell

This is going to be a wall of text. And 99% of the people I know aren’t even interested. But I’m writing this on behalf of every other SharePoint admin out there who are unfortunate enough to discover just how easy SharePoint is to break!

Little background: I’ve been working with SharePoint since about 2005. Not that long for some but long enough to know that after a few years of use a SharePoint farm has a few quirks in it and it’s a good idea to upgrade it. And you never upgrade an existing farm, you always start with a new fresh one and import all data! Now one of my jobs (!) is managing a 30k user corporate SharePoint – a business critical solution since all documentation are in there. And not only that, our entire BI solution is in there as well, complete with “PowerPivot” and “Reporting Services for SharePoint”… No pressure!

Brace yourselfSo now it was time to upgrade it from SP2013/SQL2014 to SP2016/SQL2016, including all BI solutions. We’ve gone through a “dev” environment, a “test” environment and even a “preprod” environment and everything went surprisingly well. There was ofcourse the usual glitches getting the BI features to work (and the S2S cert trust that is required for Excel with data source connection files now that Excel service moved out of SP to OOS!). But anyway, the preprod farm was so great that the plan was to take it into production. Our BI team didn’t see a big problem doing that in an afternoon on a weekday, whereas for me the biggest problem was the 1.5TB of data that needed to be shuffled and upgraded. And “even the best laid plans”, you know. I also knew that one of the biggest issue was network infrastructure which for a global company is so complex that the best way forward was to swap IP addresses of the servers so we wouldn’t have to change DNS or static IP routes anywhere, we’d just solve it at the load balancer level. So I managed to get a whole Saturday from the business to have SharePoint offline, but no more. After all, all documentation is in there!

Lego

That Saturday was last Saturday April 14th. I got up at 4am to start shuffling the data. By 7 that was done and I started upgrading the database with the normal “mount-spcontentdatabase”. Here was my first mistake (in hindsight). I had already written a script to do this, but that’ll come later. By 10 everything was loaded, upgraded and I proceeded to change IP addresses around and change it in the load balancer, then go through my long list of checks that normal user SP functionality works while our BI team were updating all of their things.

 

After lunch we had a “go/no-go” meeting and everything looked good. I also noticed at this point I had a case to create a new SharePoint site for a project, something I actually hadn’t tested since that’s not a “normal user SP functionality”. And that’s when the shit hit the fan! What I had missed thanks to my scripting was that one of the content databases had failed to upgraded and was now corrupt and when I wanted to create a new site it did it in that database since it was the “least used” and hence the error. “No problem, plan a) I’ll just delete this database”, right? Nope, SharePoint wouldn’t have it because the database wasn’t attached since it was corrupt. Yet I could see the sites in that database listed with get-spsite?

WTF!?Tried a few things but couldn’t recover so I decided plan b) remove the web app and create a new and re-import/re-mount this corrupt DB, all other DB’s were already upgraded successfully so not a big operation. Well, SharePoint wouldn’t have that either – it couldn’t dismount this database because it was corrupt so I couldn’t remove the webapp! I was completely stuck with a broken web app that I couldn’t remove because of a content database that wasn’t mounted?!

So plan C) rename that webapp with the corrupt database and give it a nonsense URL so I could create a new web app with the proper URL. That seemed to work but when I tried importing a new backup of this content DB it didn’t import any of the site collections! .. digging around I could see that the sites in the broken webapp, with the new nonsense URL, still had the original URL! It couldn’t update them because… there was no content DB attached to them! I dug around in SharePoint Manager (which was designed for 2013 I know) but it kept crashing when I clicked any of the sites in the broken webapp.

So there I was with a broken web app with a corrupt contentdb with sites occupying the URL I needed to create our proper web app. Came to the conclusion that the config db was pretty much fucked at this point at now we’re at 2pm. Best option available to me at this point was calling Microsoft premiere support case with a severity A case. I’m pretty sure if I had gone for that they would have looked at it, made the same determination as me and said “since this is a farm not yet in production, I’d say the best way forward is to recreate the farm”. During that time our BI would be in SharePoint 2016 but the “big” web app in 2013 on separate IP addresses! God knows how the network would handle that and getting the engineers in India to change firewall routes in less than a week wasn’t that likely. Because rebuilding a new farm in production would take at least a week, right?…

Game on
After clearing it with my supervisor that this was indeed the best way to solve it NOW! All other options led to some unknown hellhole – going back was always a possibility no matter what.

I got a green light and Red Bull at about 3pm …

 

  • SP Product Config Wizard to detach all server from the farm
  • delete all databases from SQL except all the (successfully) upgraded content DB’s
  • thank myself for having saved all of the “AutoSPInstaller” response files
  • create a dummy web app to upgrade the corrupt DB (no way I’m doing that in the proper web app again!)
  • eat the food my awesome wife brought me
  • recreate all webapps
  • restore all content DB at about 1.5TB
  • upgraded the service apps

Basically I had done at least a weeks work in 7 hours and all in production environment!

Mission AccomplishedThe “Done!” mail got out at 9pm! Now I’m not one to brag, but any SharePoint admin must be impressed by that! Hell, even Scotty would be proud! I spent a few hours on Sunday cleaning up the mess and sorting out the BI issues (since this was a new farm there were a lot of BI configuration that was lost) but by Sunday 6pm everything was fully operational and I promptly went to be and slept like a baby. And one of the first things to hit me on Monday morning was “why is Managed Metadata empty” because yeah, in my haste I forgot that little thing 🙂

How was your weekend?

It’s Been 10 Years !!

It’s been 10 years since me and my wife met. It’s been an unexpected ride that I’m incredibly happy I took a chance on!

Wind back the clock about 10 years and I was living very happily alone (but not lonely!) in my apartment in Visättra. My life was computer games (mostly WoW), movies, TV, F1 and my family in Nynäshamn. And the job at the lawfirm. Everything was great and I didn’t feel like I needed a girlfriend or live with some other person, I had way too many “special” habits to live with another person for long especially a girl. But I was still signed up to some dating sites and had the odd date or two. But then a mail dropped in through Parship from this chick who I just loved the way she wrote and expressed herself, she was funny, she was honest and open and the “straight to the point” kind of person I can really dig. So we set a date after work, hooked up and just walked around in Stockholm for a while, only stopping quickly to grab a coffee. Then I tried kissing her goodbye (DENIED!) and off she went. But I felt and knew this was something special so when I got home that night I ordered her flowers. Nice and romantic right? It was my way of saying “I don’t mind getting turned down for a kiss, I really dig you and I wanna meet again”. Little did I consider the fact that she works in “logistics”, which is a very male dominated area so when her male co-workers saw she got flowers the day after she’d been on a first date they jumped to conclusions! Anyway, a few days later she decided (without telling me!) to test how allergic I was to her cats by inviting me home to her place! Fortunately for me it wasn’t a big problem and after passing that test we went to see a terrible movie (“Jumper”) and made out a bit. And then we met a a few days a week but eventually I felt it was “do or die” and moved in with her after only 6 months. Yeah, I know, crazy but that’s how perfect this relationship felt. And 4 months after that we signed on for a house together. And 3 months after that we were pregnant. And the hits kept on coming!

It’s been a few lows here and there but as I see this has gone way better than I could have hoped for and I can just hope it keeps going that way because I’m having a blast!

Last weekend we had booked a room at the B&B at “Kastellet” at Vaxholm. That’s an old fortress on a very small island. It was used to fend off invaders in the archipelago but now it’s mostly a tourist site. But because of the extreme weather we had in Sweden last week there wasn’t anyone there during the weekend. At all! Not even the staff who had given us the code and put out the key for us for a room. So we had the entire place to ourselves! And it was absolutely amazing!!

So here’s hoping for another awesome 10,20, 30 or even 40 years!!

NASA. Again.

K mår bättre än bra

Yeah, I don’t know why but NASA has a special place in my heart. Maybe cause I’m a tech nerd, a scifi geek or just like to have my shit together, or maybe it’s some visionary part of me I don’t know I have but I just love it. In everything from fictional NASA in “Contact” to proper NASA in “From the Earth to the Moon” it’s an inspiration. That’s one of the reasons I made a point at going to Kennedy Space Centre when I was in Florida and one of the reasons that trip was an awesome success to me. And one of the reasons I didn’t have a problem opening up my wallet in the gift shop!

And yesterday I saw the movie/documentary “Mission Control” – about those 20-something engineers that made up the mission control team. I really recommend catching it on Netflix or renting it on bluray cause it’s awesome. One of the things that surprised me was the interview with one of the engineers who was there in the trench for a lot of the Apollo missions, even the moon landing, that said he regretted doing it because of the toll it took on his family! I mean, it’s one of the things I can only dream of doing so hearing that makes you wonder what really is important – making a mark in history or being with your family.

Another NASA “merchandise” I can recommend is the book “View From Above” by austronaut and “photographer in space” Terry Virts. You can get it from Amazon or something but it’s well worth it. Not only because of the awesome pictures that makes you feel tiny and insignificant but also because of the stories he has to tell.

Being a Gamer Sucks Right Now. Hard!

How can I make that statement this of all years, when the best Assasins Creed “in years” launched, best “Star Wars” game ever, sequal to “Shadow of Mordor”, a WWII “Call of Duty” and oh so many other great titles come out!? Well, bare with me…

You know I’ve always been a gamer, right? Ever since my dad dragged home the first “portable” computer in the 80’s and we were playing that terrible olympic Decathlon game, through the Commodore series (VIC20 -> C64 -> Amiga) all the way up till now, I’ve always played computer games. Never been much for consoles though but that’s a different story. And playing games have been pretty much the same for most of that time. But when “World of Warcraft” launched back in 2004 it was… a subscription!? $60 to buy the game plus $10 per month!? Well they pushed out content on content so I thought that was ok. Think I paid about $1300 for “World of Warcraft” all in all. That was for over 10 years of entertainment, pretty sweet deal if you ask me!

And being a Blizzard fanboy I’ve gone through their “Heroes of the Storm” and “Overwatch” too. One thing I never really liked about those games was the lootboxes. I didn’t mind it much, I even bought a HotS lootbox pack once, but I can’t say I liked it. But in Overwatch it was always just skins which made it more ok than in HotS when it was actual characters you needed. But I never actually bought HotS for $60 so still fine (I’ll give them a pass on the D3 AH because they took it down and said “our bad”). Then there’s been “gold edition” of games and DLC packs and stuff like that that ads value over time, but it’s always been optional.

But now it’s just getting a bit much. Like most other gamers out there I am so very frustrated at the new schemes coming out of Ubisoft, Activision and most of all EA. Ubisoft has had “cosmetic” items for purchase a while for both “Assasins Creed” and “Division” but nothing more than that. Now it’s changing and it’s affecting gameplay! The most recent and extreme example of this is Battlefront II. With their way of pushing lootboxes on consumers I absolutely won’t be paying $60 for that game! Maybe I’ll pick it up next year on Black Friday sale, I dunno, but paying $60 for game where I have to grind grind and grind to even play characters that should be there out of the box?! Or you can buy lootboxes for more money! Really!? And then EA releases Need for Speed with… “speedcards” that you can fast-progress by buying lootboxes! Another game I was absolutely planning to already be playing was the new Mordor game (“Shadow of War”). But oh no, they had to go ruin that game too with in game store to buy Orcs. Yeah, buy Orcs in a game for real money!

And they even have the balls to call it “microtransaction”, you know like the “micrtransaction” for a Android app that cost like $1? No, because here we’re talking about getting 20 lootboxes for $60 – as much as the f*cking game costs! And don’t come with any “but games have been $60 for ages now!” because yeah, they have, and have the profit of any publisher gone down because of that? No, they’ve made more and more money every year! Look at “Cuphead” that cost like $20 which is turning out to be one of the best games all year! No, games don’t have to cost $100 million to make! You don’t have the PR push it that bad if it’s good enough, you don’t have to have 1000 song in the music library like GTA!!

What makes this even worse is that in some of these cases you’re not even buying the thing you want – your paying FOR A CHANCE at the thing you want! You may get the Orc you want, but you may end up with nothing. You may get the power up for your Heavy stormtrooper, or you might get a silly emote! It’s gambling and feeding on addiction and it’s loathsome and everyone should be ashamed of it. I know I am and I’m not even buying or playing those games! The irony is that Battlefront 2 is made by DICE – a Swedish studio. And the government in Sweden are pretty strict when it comes to gambling. Pretty strict as in “only government run gambling is allowed!”. Yeah, someone should maybe look into this! (and not the ESRB, that’s like Donald Trump saying his son is a good person!)

The last game I bought was Assasins Creed Origin which came out a few weeks ago. And so far I haven’t run into much lootboxes or “pay to get this über gear” yet, if you don’t count the gold edition addons. But looking at the horizon, I have no idea what I’m actually willing to buy even though there are plenty of games I should love to buy and play but my moral compass really gets in the way.

Fortunately people are rising up and raging against the machine. Just youtube “lootboxes” and you’ll find tons of videos on the topic. Or you may have seen the news that EA’s reply on reddit regarding Battlefront 2 progression is the most “thumbs down” comment ever on reddit?

Microsoft Ignite Conference

Lobby of OCCC South

The whole reason I went to the US was to attend the Microsoft Ignite conference. It’s an annual conference Microsoft has where they reveal a lot of new stuff they are either launching or working on and have sessions and workshops. Our company sends 2-3 people to that conference but since the ticket, hotel and flight (not to mention the time from doing actual work) the cost goes up quite a lot for the company. This year I got to go for the first time as kind of reward for good working migrating to Exchange Online. My cloud-colleague Michael also got to go but unlike me he knew some Swedish consultants that were also going so we could hang with them when we’re not at the actual conference. After an initial scare it was going to be called off thanks to Hurrican Irma we were ready to go!

And it really was fortunate that we were the ones to go since sooooo many of the sessions and talk was about Office 365, Azure and the cloud! It was really hard to find sessions that talked about on premises stuff but I managed to go to a few! The event started officially on Monday morning with a vision keynote by Satya, the CEO of Microsoft and had a bit of this and that in it.

Trying to get the new about OneDrive

After that it was a technical keynote of the digital workplace and then it was just one “breakout” session after another. I think I attended a total of 20 sessions in total and almost got overloaded with information. I used my cellphone to take photos of some presentation slides to remember what that session was about and what we’d covered in what sessions!

Another great thing about these events is that you meet the people who are actually working on the other side – when I’m freaking out over the bad SharePoint Online admin center “well that guy right over there is the program manager of that, go talk to him”. Which I did. “Well you’ll glad to know we’re working on version 2, mail us and we’ll get you into the preview”. Done and done! And seeing some really pros at doing presentations, like Anne Michels who constantly made jokes on her expense (and sometimes even Mr. Michels).

And on Thursday evening Microsoft had “rented” the entire Universal Studios Orlando theme park for us! All you can eat, drink and ride all evening long! That was certainly an experience since we don’t have anything close to these theme parks in Sweden! We have plenty of amusement parks, but no theme parks, certainly not like this where you can walk into Jurassic Park and have a dinoburger!

Then friday was kind of winding down and collecting thoughts and writing reports on what I’ve learnt and then on Saturday the long trek back to Stockholm began. I checked in at the airport at about 2pm on Saturday and passed through customs in Stockholm at about 1pm on the Sunday.

But all in all it was an absolutely awesome experience and conference to attend for me. The downside was of course being away from my family for 8 days, that really felt long in the end. My and the wife have never been away from each other for that long since we moved in together 8 years ago!

Visiting Kennedy Space Center

KFC monument för JFK

I’ve always been a NASA-fanboy. I’m the guy that won’t ever say no to seeing Apollo 13 for the 500th time, or will sit through “From the Earth to the Moon” over and over again. And as a Trekker I’m loving the “exploration” theme and drive over there. The very human need for exploration and need to know what’s out there. So when I planned the trip, going to Kennedy Space Center was one of the musts. Fortunately my traveling companion Michael shared that need so along with a few fellow IT nerds we rented two cars and sat out to drive over there.

SpaceX byggnad & launchpad

We went on the “explorer tour” which gave us a trip around the cape and the launch sites of missions past but also the SpaceX stuff going on there now. We had a great tourguide Kurt who was totally right man for the job! Perfect amount of geekiness but also wanting to share that geekiness everywhere. He was amazing!

After that 2 hour ride we were dropped of a the Saturn station (or whatever it was called) which was just this huge museum for the Apollo program! I completely geeked out there, running around photographing every mission banner there was and every little thing! After a quick lunch we set off back to the Visitor center where they had a Atlantis museum which was an awesome 3-stage display climaxing in a reveal of the actual space shuttle Atlantis! Completely geeked out again! Like a kid in a candy store on Christmas!! Then it got really emotional! I still don’t know why I get all somber up and even tear up at it, but at the end of the exhibit was the Challenger and Columbia memorials.

We spent a total of 7 hours there and I could’ve stayed a while longer! Absolutely one of the best experiences of my life. My only regret is that my wife and son wasn’t there to share it or see me get that excited about it.

Then we went to what these IT nerds who have been here a few times before thought was the greatest steakhouse ever – Morton’s. To sum it up and as my wife could say – I could’ve done more for less. I mean, it wasn’t bad, it just wasn’t all that and it was a pretty pretentious restaurant. But at least the company was good.

All in all a really great day!!

Coming to America

If you’ve followed this blog long enough or have heard me ranting you may know I’m not that big of a fan of US of A. And not only because of their most recent choice of president although that hasn’t helped. But a few months ago my supervisor asked me if I wanted to go to Microsoft Ignite. If you don’t know what it is, it’s a huge convention that Microsoft holds once a year in USA. It’s their greatest week of the year when they release a lot of new stuff for our techies and declares their visions for the future.

At first I didn’t know if I even wanted to go since it would mean actually going to the US. The only time I’ve been here before was when I went to Guatemala and had to pass security when going from one international terminal to another so I’ve never actually sat foot on their soil. But much like 14 years ago when I was asked to work on the project for the state department my initial feeling was “I don’t want to leave my comfort zone”. But realizing that.. I had to accept! After making sure my wife was OK with it I signed up. Fortunately a colleague of mine is also attending so I won’t be alone. And he has a lot of friends in the consultancy business so we’ll be hanging out with them. And there’s always the big “Swedes only” party to go to.

Orange County Convention Center in Orlando, Florida

Then hurricane season began and when I saw the footage on CNN from Orlando, where the convention is happening, it made me doubt they could pull it off, getting all stuff ready for a convention of this size in less than 2 weeks. Fortunately that wasn’t a problem and MS announced well in time that everything was good to go.

So on Saturday my wife dropped me off at Arlanda, we kissed good bye and I went off through security checkpoint to start my journey… and flight delayed!! Some part of the plane broke and they had to fly in a new one from Copenhagen (which I believe is airliner talk for “the crew wasn’t allowed to fly anymore because if union rules and we had to fly in a replacement crew). So about 3 hours later (plus one free beer!) we lifted of for Newark airport at New York. After passing through security, customs, security, passport check, customs, security and a tram between the terminals we arrived at the new gate with about 2 hours to spare. We were supposed to have a 6 hour wait, but 3 hours late departure plus all those lines meant we only got 2. And that was plenty because unfortunately Newark airport is something out of the 70’s. It really does need a fix up! Then we went for a bite to eat but when I went to the food court I got this familiar smell of deep fry oil from my days working at a fast food restaurant so my heart told my body I don’t want to eat here. So I didn’t. Fortunately my metabolism goes down, way down, on airplanes to it really wasn’t a problem!

The New York skyline, all the way from Newark

Then onto that airplane that was gonna take us to Orlando in Florida. And when we were supposed to lift off we hadn’t even left the gate yet. The captain announced they had to reboot the plane! I shit you not, it was a literal “have you tried turning it off and on again”-moment!! But it actually worked and off we went. Slept all the way!

After arriving something happened that has never happened in all my travels – my luggage was already waiting for me!! I think there was a mixup in Newark and the flew my baggage out on the flight 2 hours before ours, which goes totally against international regulations of not allowing a bag onto the plane without it’s owner! But I didn’t complain, we went out to grab a cab… and no! Not a cab in sight! Another first for all of my travels, an airport with no cabs! We only had to wait 15-20 minutes for one but they are usually lined up!

So, off to the hotel and sleep ahead of the new days travel to Kennedy Space Center. I’m hoping I’ll get to post about that soon, but I’m actually here to work so not sure when I’ll have the time for that!

Valerian

I’m a huge fan of Luc Besson. Big fan! “Léon” is one of my favorite movies of all time! “Fifth Element” is right up there too. “Metro” is a classic, Nikita, Taxi, Big Blue, Transporter, Taken, Jean D’Arc, so many damn great movies! But he’s also done a few that I wasn’t a big fan of but can’t blame him for that 🙂

So when I saw the first trailer for “Valerian” I got really stoked! I mean really stoked. Like so stoked that I can’t even talk myself out of it, which I usually do because I hate going out of the movies disappointed.

I was not disappointed. It was awesome! I would like to give it all 5 elements but there were two things that put me off. 1) The translation to Sweden was bad. Yeah I know, I can’t hold Luc Besson responsible for that but I do hold the movie company responsible! Not that I need Swedish subtitles – but if you’re going to do it do it right, because this was terrible. 2) Dane DeHaan that plays the lead character didn’t feel right for the role. The character was supposed to have been in the military and seen stuff, like Korben Dallas in Fifth Element. Instead he looks and even acts like he’s the one that makes the other guys say “was I that young when I joined”! But apart from that – awesome! And yeah, SF Filmstaden Scandinavia delivers in VIP again!

What I was mostly impressed with was the CG and the visuals! They were absolutely amazing! It even got to the point were I didn’t know if it’s computer generated or if it was makeup or what was going on, I love that! Music was awesome, although missing that kick ass diva song!

So here’s hoping for more and judging by the amount of source material that shouldn’t be too hard 🙂

Star Wars – Rogue One

I finally did it! I finally saw “Star Wars Rogue One”. Or “Star Wars Episode 3.9” as I’d call it! As a huge fan of the original triology I was definitely looking forward to seeing it but for one reason or another (one being my son’s refusal to see a movie he wasn’t allowed by the authorities to see!) it never happened when it was playing in the cinemas. And I certainly didn’t want to see a low quality “grabbed from the internet” version of the movie.

First off – spoiler warning! There are some spoilers below so don’t go there unless you’ve already seen the movie or don’t care about having it spoilt!

All in all – I was positively surprised at how good it was! I don’t know why but my expectations weren’t that great, probably because Episode VII was such a disappointment. But this one was really, really good.

And if you know me well enough you know one thing I love is continuity! Screwing up, or even ignoring continuity, can get me to dislike an otherwise good movie or TV show. Or in the case of Babylon 5 absolutely love a TV show that really isn’t that great once you remove the 5 story arc. And in this case most continuity I felt was acceptable, as expected there were tons of great references to Episode IV – one of the smaller ones being Bail Organa saying he’s going back to Alderaan and I spontaneously scream “don’t do it!!”. The other thing being the lengths they went to to have Tarkin and Leia in this movie when neither was actually in it! (there were ofcourse other characters that were “brought back” from the original triology, like Mon Mothma)

But another pitfall of trying to adhere to continuity is you can’t create characters or major plots without.. well, killing them before the end of the movie. And I’m sorry if this spoils it for the people that haven’t seen it but when they have a rebel meeting about wether to extract the Death Stars plan you can just go around the table and you know, based on who’s in Episode IV, who’s going to make it back alive! So in that way you kind of knew how the ending was going to be. And to my surprise they did the un-Hollywoodian (is that even a word!) thing and stuck with it!

And regarding Tarkin and Leia who were both computer generated faces superimposed on other actors.. I don’t know why the brain is so god damn good at it but you definitely saw that there some something “off” about their faces. Most notably Leia, even though it was just a few seconds and one line you saw that it wasn’t quite right. Great that they tried but it seems like an impossible task because the brain is just too good at face recognition for it to work.

Now – Darth Vader… well what can you say about Darth Vader… the problem with this movie is that the “original trilogy Darth Vader” was tall, imposing but not one for the front lines and certainly not a killing machine. That would have been more a Darth Vader from Episode 3.2 or something. But this movie ends a few days, maybe even hours, ahead of the first scene in Episode IV. But the original Darth Vader sent in his troops and never went in first himself, both the boarding in Episode IV and invasion of Hoth showed that. So ending it with a Darth Vader killing machine, even though it was cool as hell, didn’t really line up with the first scene of Episode IV. And it felt just .. misplaced somehow. But even though I’m a sucker for continuity I have to say that it was so damn cool that I’m gonna forgive that because sometimes rule of cool wins 🙂

Selling The Old Car or Beware of “vikoperdinbil.se”

So now that we have our new car we begin the task of selling off our old car. We’ve tried selling off old cars ourselves before and it’s never ended well. I expect too much professionalism for that when we’re talking about this much money and I’ve always ended up with the complete opposite so I didn’t want to go the private route. Even though it means getting less I wanted to sell it to a dealer who could do the work. After trying out different “what’s my car worth” sites I ended up trying out a company called “Vi Köper Din Bil” (“we buy your car”) with the website “vikoperdinbil.se”. I’m typing it there because my hopes are anyone googling it will see this and stay away!!

On their website you simply enter the model, make, year and mileage of your car and they will guestimate it’s worth. For our Seat Leon they guestimated about 112.000:- “plus any extra options” which we had plenty of on that car. That’s about half of what we paid for it three years later but sounded ok. I mean the “street value” of the car would be 130.000:- but they needed a cut of that so ofcourse I couldn’t get that. But based on that estimate I made an appointment to take my car in to get a proper go-through and evaluation. I took time off work, I cleaned the car, loaded her up with the summer tyres and coordinated with the wife to come pick me up afterwards. But at the station they went through it (and didn’t find anything wrong with it at all), sent everything off to their expert who came back with an offer. 90.000:-! That’s 22.000 less, or more accurately 22% less, than their gustimate which included the comment “plus any extra options”!

Their business strategy is pretty obvious – give customers an optimistic guestimations and then when they’ve take the time and make the effort of going into their station they can just slash 20% off that and some people will go for it. Or “lockpriser” as we say in swedish. Real estate agents are given warnings whenever they are caught using tactics like that but for cardealers this is totally acceptable?! Even going through their own “what our customers think of us” turns up a gem where a guy says that he was happy even though they slashed 20% off the initial guestimate! There are also plenty of reviews on Trustpilot against them for this tactic!

Naturually I said “get the fuck out of here!” and left on the spot. So beware of “vikoperdinbil.se” unless you’re ready to get an offer about 40.000:- less than the street value. How do I know that? Well my option B was to take it to the authorized Seat dealer in Täby. They gave us 110.000:- for it and put it up for sale for 130.000:- and in 3 days the ad was taken down!

Buying a new car – how hard can it be? Part III

[Previously on the blog – me and the wife wanted to buy a new car and ordered an Audi A5 for 492.000 SEK and it was delivered in late February but only after wondering if this was their first car delivery ever!]

Now that was 3 weeks ago. And in those three weeks unfortunately enough has happened to make me say “I won’t go back there again”.

Not only because of the reasons I’ve already listed (1) them telling us to go away from the business section in a rather rude manner, 2) the unprofessional way of handling the tyre situation 3) noone informed us of the deposit we had to make before we got there) but as it turns out they made even bigger mistakes – one huge mistake during the ordering process and two pretty big mistakes with the delivery.

When delivering an Audi, the representative is supposed to help you sign up to the myAudi account and tie your car to that account. Nope, didn’t happend! Fortunately I know my way around Internet and websites but it led me to the next big issue. They also failed to inform us that the little plastic badge on the set of keys we got was actually very, VERY valuable since it had a PIN to enable remote access of the car! Without this I couldn’t use the electronics I paid for and selling it would be pretty damn hard! Fortunately we hadn’t thrown that little plastic thing in the bin yet but at no point did we think it was something we needed to keep! But the major f*ck up was discovered when we were loading up the car with some kids and realised this model didn’t have 3 seatbelts in the back, only 2!!! I didn’t even know that was possible but apparently it’s an extra option for Audi that costs a mere 3.600 SEK! Had the original salesguy informed us about that we would absolutely have clicked it. But he didn’t so now we’re stuck with a car that only has 4 seatbelts! This was a dealbreaker when we started this (one of the reasons we didn’t go for a Mustang!) and we made sure to check that it did have it when we were in the showroom! I can only imagine the salesguy picked up on us only having one kid and in an attempt to keep the price below 500.000 didn’t click it but it leaves a very sour taste! Fortunately we have a cheap ass VW Polo that has 3 seatbelts in the back so if we ever need one extra seat we can use that. But still… And “we should have checked it ourselves”, yeah you could say that, but as I said in part I, it’s a freaking jungle!! Unless you work there knowing what’s included in the “2017 A5 Sportback Proline Sport Edition” from the go, it’s damn impossible! And when adding stuff BAM! you’re told that it’s not compatible with the current loadout! It’s rediculous! Sometimes I think those configurations should have a “these things are NOT included in your layout”-list, that would have spelt it out for us that it was an extra option.

So, expect a new one of these in 3 years when it’s time to buy a new car again. Maybe we’ll go for a Mustang that time around or maybe Tesla if they are affordable by then.

Read Part I here.

Read Part II here.

Buying a new car – how hard can it be? Part II

[Previously on the blog – me and the wife wanted to buy a new car and ordered an Audi A5 for 492.000:- and was told it would be delivered end of March]

And so we waited. And waited.

Eventually in mid February we got an e-mail from the insurance company telling us it was time to insure our Audi. ??.. so we called up the dealer in Järva, got put on hold and eventually told by the manager that “I’m gonna have to call you back”. And so he did. And yeah, the car had arrived and we were free to pick it up next week. At this point I’m wondering “how long has it been there and when were you going to tell us!?” but I was just too excited and grateful that it was already here to question that. After our dealing with Toyota I thought it’d be best if we gave them the week and come in on Friday afternoon. This gave them over 8 days to get the car ready. And then he assigned the delivery to another salesman which I thought was weird but as it turns out the salesman, Daniel, that I liked so much and ordered the car from was no longer working there for reasons noone wanted to get into. When I woke up on Tuesday, 3 days before the delivery, it was snowing. And I remembered we hadn’t ordered the winter tyres so it would be illegal for us to drive our new car home from the dealer without it! So I called them up and asked what they usually do in this situation when customers have ordered cars without winter tyres and it’s snowing. And he had no clue. His first response was just hoping it would get warmer and thaw so it wouldn’t be a problem. I couldn’t tell if it was a joke or serious but it was absolutely unprofessional! So I had to ask him if he could fix winter tyres for us which he ofcourse was willing to try to do but couldn’t make a promise he’d get them in time. Seriously, he had 3 days to find new wintertyres for a new car in Stockholm, how hard can that be, pick up the phone to Euromasters and have them send over a set with DHL!? Well, he couldn’t just call anyone to get any kind of tyres, he had to order Audi originals regardless if we wanted it or not! Then we didn’t hear anything from him and we were just left assuming it was sorted when we went in to pick up the car on Friday afternoon. And much to our delight and surprise he had sorted it. On the car was now brand new Audi original winter tyres! “Great, so can we get the car now” … “well not really because you still haven’t paid us the 130.000 that was due”. Huh? Well, as it turns out we were supposed to send in the money to them so they had it before we could pick up the car and noone had told us about this. He said it was the “other guy” that had missed informing us of that. Personally I think it should be on a check list when preparing to deliver a car to make sure the car is legal to drive on the day of delivery and that the payment was settled, but apparently this guy didn’t think that was on them, those were my problems to solve!

So I ended up using Swish, a Swedish “send money instantly to another phone number” system that is quite a common way to send money here – just not supposed to be used for transactions of this size!! Fortunately my bank allowed the transaction, otherwise I don’t know what they’d do but I was furious enough to leave there and then and have another look at the Cupra – just ask Toyota. So now that that was sorted we got a big, long debriefing on insurance options. After that he unveiled our new car. And it was glorious!! I knew the car was so hitech that we were in for long education of what everything did.. but nope, he wasn’t into that, “I could spend an hour talking about everything but you pretty much want to get on the road huh?”.. well that didn’t stop him from talking insurances for a very long time but ok so let’s get on the road.. nope, we had to take a detour to their servicecenter to pay for the tyres. Fortunately the guy there was an absolute professional and got that over with quickly in the kind of “getting it done!” method I love. After that we got an ok to go out on the road, finally!

To be continued tomorrow…

Read Part I here.

Read Part III here.

Buying a new car – how hard can it be? Part I

Me and the wife were in the market to buy a car. And my wife has expensive taste. And we had the cash to spend. Sounds like a dream for any car dealer, right? But you know after our dealings with Toyota last year that I didn’t think very highly of car dealers… and that was about to get even lower!

My wife have always wanted to buy a Mustang. But purchasing a new Mustang in Stockholm proved pretty impossible as the only dealer we were in contact with didn’t have any available for us to try as other customers had crashed them both and we didn’t want to order one blindly. Besides I got the feeling he wasn’t too eager to sell one to us anyway. So we checked out a secondhand dealer that had a great Mustang waiting to be bought. After sitting in it we both kinda realised this isn’t the kind of car you use driving back and forth to school or to Ikea. So that idea was put on hold.

The next idea was a Tesla. But in Sweden the start at about 750.000 SEK which is shitload of money but when you start adding on stuff it goes up to 7 digits quite fast. So no, not yet.

Then we went for a sport version of the car we have today, a Seat Leon Cupra. The only dealer we had even remotely close to us turned out to be amateurs! They only had one for customers to try out. And the owner was using it as his private car. And we had to book an appointment to testdrive it! Well we did but it turns out the boss’s wife or daughter had taken the car for high street shopping that afternoon and got stuck in traffic. Who knew there might be traffic jams when going from Stockholm city to Barkarby at 5pm!? And when we test drove it we found their candy stash, we found her wallet and some left over shopping. As I said, amateur hour. Unfortunately the car was an absolut beast and we were tempted to buy one had it not been for the dealer.

So then we raised the bar! As we’ve been happy with both our Volkswagens and our Seat we decided to test the upgrade in the family and go for an Audi! Now I wanted to use Möller Bil again since we were so pleased with how the Seat turned out and how professional they’ve been but no Möller retailer close to us sells Audi. So we went to the Audi retailer in Järva. First thing that happened was they didn’t respond to my e-mail requests. Usually not a big thing but car dealers are supposed to be more eager than this, but oh well. So we went to their showroom and were told that we weren’t welcomed because we were in the business section! Should have gone home right there and then to be honest because the only reason we were in the business area was poor signage from their end! But we didn’t go home, we went up a floor to the consumer section and met a really friendly and nice salesguy, Daniel. He tried to understand what we wanted and our criterias – the wife wanted a bit of luxury but I wanted to pay the least amount for it! We went there looking at an A4 but when the wife saw their latest A5 Sportback she was totally sold! And when I saw their virtual cockpit, so was I. We tested sitting in an A5 to get the feel for the interior, noting that there was indeed 3 seatbelts in the back (more why that was important later!) and then we testdrove an A4 with identical engine to get the feel for the cars power. We were both very, very pleased. So we sat down to go through the list of options for the car to try to come up with a good car that fit our needs and what that would cost us. He went through every option (or so we thought!) with us and based on what he knew of our needs made recommendations. Since every manufacturer has their own terms/language, options and editions it’s a real jungle to sort it out but he did a good job of explaining it. I really liked this guy! So he came up with a car for 492.000 SEK, almost half a million. Naturually we needed to have a talk about it but after two days we made the decision to go for it. We went back and talked with him again to place the order. No fuzz at all, we agreed we’d put down 130.000 which we’d get from selling our current car when we got the new car. It would take “about 5 months” to get the car. A bit long but it would be worth waiting for. Now, did we want winter tyres on this or not? That was an extra 20.000 SEK. I knew I could get tyres for about half that price, and 5 months from end of October would be and of March so no really need for it, so no thanks. And the order was placed and we were happy with it all.

And then we waited. And waited…

Read Part II here.

Read Part III here.

Sherlock, Arrival and Girl on the Train

I really like the BBC show “Sherlock”, you know the one with Benedict. Somehow I had completely missed the 4th “season” that came out in January! I type “season” in quotes since it’s just 3 episodes! I don’t know why I had no clue but by the time I found out it was available on Amazon so ordered it right away. So far only seen the first episode – really like it! They still have that special cinematography going on that I love! I can’t really decide if I want them to make more episodes or keep it to 3-4 every second year since that makes it kind of “special” when new episodes do come out? The other Sherlock show, “Elementary” with Jonny Lee Miller, is pretty damn good too but they make 25 episodes per year so they don’t feel so special!

Also saw “The Arrival” the other day. I missed it when it was on the big screen so had to make do with my TV at home. I expected a really good sci-fi movie about first contact with another species. Instead I got a really good sci-fi movie about .. well I can’t really tell you that but it’s a funny idea and a good twist! I really do love it when sci-fi movies are able to make the sci-fi take the backseat and the human heart & spirit in focus like this! Really well done! Can really recommend this one!

Also saw “The Girl on the Train”. That movie was sooooo very slow that it was hard to stay awake at times and it wasn’t that “different” than any other movie where guys are assholes. But the one great thing about this was Emily Blunt that was absolutely fantastic! Haven’t really seen her in anything that made me go “wow” before but in this role it was definitely “wow!”. So if you want to see good acting, see it. If not, don’t.

IT Nerdiness

I’m going to start another blog. I’ve been thinking about it for quite some time but never really got around to doing it. I’m gonna start a boring IT nerdy blog with my own “experiences from the field” from work!
If you didn’t know I’m an IT pro working with SharePoint both in house but also in the cloud, as wel as alot of other “Office 365” things for an enterprise with some 25k users. And one thing that us IT pros do well is share information. I wouldn’t be able to solve half of the issues I’m faced with all the time if it wasn’t for other IT pros out there sharing their experiences and their tricks. And one of the things I think I can contribute with the most is Powershell script.

Nothing too advanced though, just basic powershell tips that other people in my line of work might find usefull so they don’t have to write them their selves. I’m sure some of these scripts can be approved upon, so please let me know if you have suggestions!

Enjoy!

The Trump Update

If you followed this blog during Bush Junior’s presidency you may remember I was quite hard with my Bush bashing back then. So when this whole Trump fiasco got started I thought about writing stuff. But I thought it’s being covered enough by mainstream media, even in Sweden, so I really don’t need to do it. But after the weekend I think I just have.

What I think is the most annoying thing that as an independant observer from over here everything he does and says is so predictable and easy to see through! For example his fued with the media is him starting campaigning for re-election by trying to make people question the media and the reporting of this presidency! So even if he fuck’s up and don’t manage to do anything he wants to do and sends to country backwards, the people that are supposed to report it aren’t credible if he get’s his way and he’ll be able to fool the voters again! If the people are so gullible than he’s already re-elected! I just don’t get how people can be so gullible to buy into the horseshit he’s selling in the first place!

I mean, there is a guy that grabs women by the pussy, a man with no insight or respect for international politics, who has billions to profit from a presidency, a guy who wants all the power but zero accountability and zero transparency, a guy who thinks everyone should have a gun or even two because that would make everyone safer, a guy who thinks global warming is a hoax because of one chilly day in NY, a guy with hundreds of failed projects in his past (steak anyone?), a clear racist and homophobe.. I mean, I just don’t know where to stop! Any one of these would have failed anyone else running but not him. And unfortunately it’s the exact same thing in Sweden with our “Sweden Democrats” who have one .. “incident” after another that would have been disasterous for any other party. But because they are “outsiders” and “not apart of the establishment” they get away with.

What tha f*ck is wrong with you people? I’m getting upset even thinking about the state of the world in 4 years…

Goodbye 2016 – welcome 2017!

As you may have guessed it’s been a lot happening in my little piece of Earth. But beyond that it’s been a pretty shitty year! That’s no excuse for not posting anything here for months though. But there hasn’t been that much great or interesting things to post about.

But now 2016 is coming to a close and it can’t come soon enough! With Brexit, Trump and the year that musical icons died it’s hard to look at 2016 and think “yeah, that was a great year”. Sure some good things happened, especially on these 1000 square meters of Earth that we own, but I’m not that ego that I think that just because we’ve had it good that makes for a good year! Because for the world as a whole 2016 was a stinker. And I’m hoping 2017 will be better but unfortunately I think it’ll be 4 years that will stink for the world thanks to Trump but maybe, just maybe, it won’t be that bad. One can hope, right 🙂

But tonight we’re celebrating New Years with friends and will try not to care too much about the bad things and just focus on the fact that we’re all still here, pretty healthy (although I’m just recovering from another man-flu) and have jobs, roof over our heads and food on the table 🙂

Happy new years! 🙂

Admitting When I’m Wrong

I’m one of those people who welcome being corrected when I’m wrong. Unfortunately I’m also offended when people try to correct me when I’m right, it’s not a good quality to have.

The most recent thing I’ve been wrong about is Pokemon Go. When it came here to Sweden in July I thought it was a fad, I didn’t take it seriously and I even made fun of people playing it, which I now regret. I still stick by that it’s dangerous though because if you get too much into it even when walking you can hurt yourself or even other people!

Because now my entire family is playing it! My son wanted a go at it and we couldn’t really stop him by saying it’s childish since… well, he’s 6! But after getting him started we realised we needed to learn it and so we started. And now, two weeks later we’re hooked and I like it. Not the game itself, it’s so rudimentary, it’s classic “get people hooked and then make them pay up for the next fix” and not even one little bit creative. But I like the effect it has on us as a family. We go out Pokemon hunting, sometimes just to the nearest city center, sometimes we go to some place that just has plenty of Pokestops. We spent four hours in “Rålambshovsparken” last Friday hunting Pokemons and Pokestops (and looked like complete idiots while doing it!). And we walk – alot! I shit you not if I say we must’ve walked 150 kilometers (that’s be about 94 miles) since we started two weeks ago. And as an added bonus when doing all that walking, except the calorie burn rate, is that we see places and stuff we never knew existed! As an example, we have a school that I pass twice every day to and from work but I’ve ever only seen the front of it. Now I know what the rest of the outside looks like since they placed a “pokemon gym” on the other side of it!

Star Citizen. Again.

So after a few rounds with customer service at Cloud Imperium Games I got the LA County “Department of Consumer and Business Affairs” involved and that’s when my refund request was finally accepted. So I got all my money for all digital purchases and pledges refunded and my accounts closed and within a week the money was safely in my bank account. End of story (until the game comes out, if ever) I thought.

Well it wasn’t. Because the response to my request from their legal counsel was… in lack of better words – horseshit!

The reasons I stated for requesting a refund was
– They changed their terms of service to free them of all accountability to actually deliver anything. That’s an indisputable fact. I was totally fine with my initial Kickstarter pledge going down the drain but that was a small portion of all the money I’ve pledged to the project so far. Chris, the man in charge, stated years ago that they were solid financially and would still be able to deliver a game if funding stopped. It didn’t yet they haven’t.
– The game is nowhere near being complete. The content that has been delivered so far is barely 10% of everything promised and it’s all buggy as hell as it’s still in alpha. That is also a fact. If you forecast based on that it’s gonna take them several years to deliver the rest and then do the polish to go from alpha to a launch-able game.
– They themselves set “estimated dates” for when features are launched and they are constantly missing them. That is also fact.
– They set November 2014 + a 18 months delay (that’d be May 2016) for launch or they would show their financials and explain “wtf happened!?”. It’s now August 2016 and they haven’t launched any part of the game nor taken any accountability for the failure. Those are also facts.

Those were my 4 main reasons. I never mentioned anything of all the other rumors (like their Austin office being shut down) or issues one may have with the project (like the fact that Chris the CEO is married to the marketing director/actor Sandi) that involves anything that isn’t fact or tangible.

So what did the legal counsel say? “Customer’s allegations […] are completely unfounded and based on internet gossip. Oh and he made the allegations to the wrong corporate entity!”. That is just so insulting! Everything I’ve said are facts that can easily be checked by anyone! If they didn’t think it was good enough reasons to give a refund that would have been one thing, but to say that I’m lying and quoting gossip, what the hell is that about!? That pisses me off so much that my initial thought was “crash and burn you assholes!”. But this is so much bigger than that, it’s a million people strong community, a game that is based on some of the most amazing games I’ve played, the most successful crowdfunding campaign ever, the biggest “up yours!” to major game publishers ever and so much of that good stuff that I can’t be so egotistic and want it to fail just because they insult me. But it really pissed me off and I wonder where the line for “slander” is! And also I hate whenever a company makes that stupid remark about “it’s the wrong company” – I ALWAYS go to the people that I actually paid. It doesn’t matter if it’s a game or whatever, I make the claim to the company that charged me!

“Star Citizen”… Never Ending Story

You know I’m a nostalgic, retro kind of person right? And I’m a gamer. So I fondly remember the days of “Wing Commander” I & II, the space fighting but most of all the story and the interaction with the crew. And I very fondly remember “Wing Commander III” with Mark Hamill and Tom Wilson and the rest of the cast. And I very very very fondly remember playing “Wing Commander IV” for days, weeks even months. I really wanted to see every possible way that could go, the “evil ending” and everything in between. I absolutely loved it – not for the space combat but for the story. The dialogue is cheesy and the plot quite simple by today’s standards but still, for a computer game it was awesome!!

So in 2012 when I heard that Chris Roberts is coming back with a “spiritual successor to Wing Commander” I got excited. It couldn’t be called “Wing Commander” since EA owned the rights to it so it was called “Star Citizen”. Or “Squadron 42”.. at first it was a mess what was what but that’s to be expected when a small group of people get together to try to do something great. But this time Chris didn’t want a big publisher telling him what to do. He didn’t want a publisher that demanded the game be released at this date, finished or not. He didn’t want a publisher to tell him to make the game so it can be ported to consoles. He wanted to do the game his way, released when it was ready and for PC only. So they started a crowdfunding campaign that got so much attention their initial web server couldn’t handle it and they had to take to Kickstarter for crowdfunding. I happy bought into it at “Colonel” level which then was $125. That’s quite a lot for a computer game I agree but I thought it was worth it considering how much joy his previous titles had given me. I’d gladly paid that for “Wing Commander IV” any day!
Back then they set the “estimated release” at November 2014 but I’m actually pretty sure that’s because Kickstarter forced them to set an “estimated delivery” date and the max they could set was “2 years from now”. So I actually never expected them to deliver that. As a matter of fact, their “Terms of Service” agreement was even altered in 2013 to give them a 12 (then 18) month delay window.

After the initial crowdfunding campaign they kept promising more and more stuff. Not only had the game gone from being the “spiritual successor of Wing Commander” (a single player game), it was blowing up to be a full MMORPG. And I was fine with that. At first. I was so fine that when they showed off the Retaliator bomber I loved it and dished out $225 for one. And the idea of being information smuggler sounded cool so I dished out money for that too. But then as they continued to get millions of dollars every month I kinda saw it getting out of hand. I fully realise I know very little of what it actually takes to deliver a game and I know it takes a lot of time to make a game. A delay can easily be a year. But when they were promising new features, new ships without actually releasing much I kinda saw the problems of this ever being released. If they take two-three months to get a ship to “flight ready” and they keep coming up with 7-8 new ships every year, how are they ever to get done? If they add new feature to the scope before releasing the basic ones promised during Kickstarter like trading, how are they ever gonna get done? This picture to the right pretty much sums up what I felt all throughout 2015. And during July of 2015 Derek Smart happened. He’s a game maker who has tried to pull off these grand space games for years and never really made it. Which means he knows some of the pitfalls of even trying. He started criticising the “Star Citizen” project – very vocally, bullyuishly, annoyingly, contrived, “deliberately wanting to turn everything into a bad thing” way. And he got very personal against Chris Roberts, his wife and his lawyer (that all co-founded the studio) in a way that was really uncool. But he always stopped right at the border of lying or making shit up. Yes, he twisted everything into a negative thing. And I was right there to point out the actual facts. But the problem of trying to argue with him was the fact that “CIG” (the studio making the game) never managed to prove him wrong. They never managed to shut him up by stepping up to the plate and deliver. Instead, they made his case stronger by coming up with more irrelevant features (plants anyone?), more subscriber flare, more ship-concept sales, more of everything except actual game content. An all this while constantly missing “estimated” release dates that they themselves estimated and set.

Then they went ahead and wrote a new Terms of Service that we have to accept. Which is fine, Blizzard does it all the time. But I actually read those things, it’s a result of working with lawyers for 8 years – I actually read before I sign. And in this Terms of Service they had removed any accountability what so ever, every chance of demanding a refund. It was basically a carté blanche for them to sail away with the $117+ million they had gotten from backers and as long as the company CIG was still “active” and stating the game was still being worked on (without ever actually delivering anything) then we had no rights at all as consumers. I really wasn’t OK with that. So I refused to accept the terms of service. That had the side effect of me not being able to login to the so called “game”.

And what they call “the game” (as it was the last time I checked) consist of
1) running around my hangar looking at the static non functioning ships that have gone from concept to “hangar ready”.
2) Fly around in a very gorgeous but limited space environment fighting against enemy ships without ever feeling like “I’m so into this battle”, it’s rather plain but a totally acceptable test bed for flight mechanics.
3) Run around one planetary landing zone. Think of Orgimmar in World of Warcraft. But about half the size if that. And never being able to go out the gates.
star_citizen_bug4) Run around a station, call the ships I “own” that are “flight ready”, getting on board, flying around trying to repair comm relays, exploring a small little station for clues about corporate evilness
.. and that’s it. And it’s all full of game breaking bugs as you can expect from alpha. But compared to what was promised even in Kickstarter, before they even had $20 million, this simply won’t do. There is no exploration, there is no trading, the space combat is mediocre at best, there are no systems to travel between (so no jump points with that mechanic), there is just this. And that’s at “estimated delivery + 18 months”. And there is nothing to indicate that is about to change, that there is a magic key that once implemented will unlock all the missing features and mechanics.

At the end of last year they came up with a trailer for the single player game “Squadron 42” that promised released in 2016. It was freaking amazing! The “admiral” speech was precisely the classic cliche dialogue I know from “Wing Commander IV” and the visuals, oh man… but there is nothing to make me believe that it will actually happen. The space combat right now is way to limited to be close to what has been promised. The cutscenes may be breathtaking but it all needs a space combat simulation to build on, or I might as well see “Wing Commander The Movie“.

I really do hope I’m wrong and that they do actually release “Squadron 42” this year, or maybe even next year. I really do wish that they actually release the game they’ve promised. But right now I don’t see anything that suggests they will.

So where does that leave me? Since I haven’t accepted the TOS I can’t login to the “game” that I’ve spent well over $600 on (not counting merchandise). I was fine waiting until 2020 to see the game develop into what was promised, I really was. But when I’m banned from the game for simply not accepting the most consumer-hostile terms of service I’ve ever been presented with, that becomes impossible. And since there is very little to support the idea that the game will be done anytime soon I find my only recourse is to demand a refund. Although I fully accept that backing a Kickstarter project can go either way and is a bit of a gamble, when they were successfully funded and kept bringing in millions it goes from a gamble to being a downright fraud. My first attempt was denied. But I’m not giving up. Even though I’m fortunate enough to be able to write these $600 off as a dream that didn’t happen, it doesn’t mean I have to accept it without a fight.

And this is not on Derek Smart – this is on CIG failing to deliver. Piling up the “to-do” list of ships and features to get into the game, wanting to release a perfect and fully featured product, delays and now not taking any responsibility for it in their TOS. And I’m not putting the project in jeopardy by requesting a refund. This is a $117+ million project, my ~$600 of that should be less than a fart in space. Think of this as a customer cancelling a preorder because the game changed too much since I made the preorder – which is exactly what I did with The Division & the new Deus Ex when those publishers changed things. Because no one can honestly say that what CIG are pushing today is what they tried to sell during Kickstarter!

To be continued – unfortunately.