So after a few rounds with customer service at Cloud Imperium Games I got the LA County “Department of Consumer and Business Affairs” involved and that’s when my refund request was finally accepted. So I got all my money for all digital purchases and pledges refunded and my accounts closed and within a week the money was safely in my bank account. End of story (until the game comes out, if ever) I thought.
Well it wasn’t. Because the response to my request from their legal counsel was… in lack of better words – horseshit!
The reasons I stated for requesting a refund was
– They changed their terms of service to free them of all accountability to actually deliver anything. That’s an indisputable fact. I was totally fine with my initial Kickstarter pledge going down the drain but that was a small portion of all the money I’ve pledged to the project so far. Chris, the man in charge, stated years ago that they were solid financially and would still be able to deliver a game if funding stopped. It didn’t yet they haven’t.
– The game is nowhere near being complete. The content that has been delivered so far is barely 10% of everything promised and it’s all buggy as hell as it’s still in alpha. That is also a fact. If you forecast based on that it’s gonna take them several years to deliver the rest and then do the polish to go from alpha to a launch-able game.
– They themselves set “estimated dates” for when features are launched and they are constantly missing them. That is also fact.
– They set November 2014 + a 18 months delay (that’d be May 2016) for launch or they would show their financials and explain “wtf happened!?”. It’s now August 2016 and they haven’t launched any part of the game nor taken any accountability for the failure. Those are also facts.
Those were my 4 main reasons. I never mentioned anything of all the other rumors (like their Austin office being shut down) or issues one may have with the project (like the fact that Chris the CEO is married to the marketing director/actor Sandi) that involves anything that isn’t fact or tangible.
So what did the legal counsel say? “Customer’s allegations […] are completely unfounded and based on internet gossip. Oh and he made the allegations to the wrong corporate entity!”. That is just so insulting! Everything I’ve said are facts that can easily be checked by anyone! If they didn’t think it was good enough reasons to give a refund that would have been one thing, but to say that I’m lying and quoting gossip, what the hell is that about!? That pisses me off so much that my initial thought was “crash and burn you assholes!”. But this is so much bigger than that, it’s a million people strong community, a game that is based on some of the most amazing games I’ve played, the most successful crowdfunding campaign ever, the biggest “up yours!” to major game publishers ever and so much of that good stuff that I can’t be so egotistic and want it to fail just because they insult me. But it really pissed me off and I wonder where the line for “slander” is! And also I hate whenever a company makes that stupid remark about “it’s the wrong company” – I ALWAYS go to the people that I actually paid. It doesn’t matter if it’s a game or whatever, I make the claim to the company that charged me!