I haven’t had many dealings with insurance companies in the past. But now our freezer gave up so it was time to go at them!
Basically 12 days ago when we opened our freezer it wasn’t freezing anymore and everything had thawed up. We had to throw away alot, alot! of food! But after a quick defrosting problem it went back to freeze-mode again. But 2 days later it gave up and decided life as a refrigerator was better and kept a cool +7 degrees Celsius.
At first I called the insurance company wanting money back for the ruined food, something I found out by a colleague that it’s actually covered! I called them up with the aggressive attitude that “they are the enemy and I will have to fight for every crown”. But I was pleasently surprised when the first response was “no problem, this is covered and we’ll sort this out for you”. So I dropped my guard and politely assisted them with their request for information. And when it totally broke down I called them again to upgrade the claim and I was met with the same helpful “we’ll sort this out for you”-response and I gladly assisted with more information about the freezer. Little did I know this was all a part of their evil scheme to give me as little money as possible because now, when it’s close to payout time I am finding myself having to fight for every crown!! Had it been like that from the start I wouldn’t have been surprised or pissed, but I’m pissed at how in two weeks time it’s gone from “no problem, we’re gonna sort this out” to treating me like an enemy! If this goes sour I might not be their customer for long, because as it is we’re only customers because we haven’t bothered to switch. Much like our bank that I’m hoping got something to think about when we fulfilled our ultimatum of switching banks if we didn’t get the interest rate that I wanted.
Right now the ball is in Bosch Home Appliance court coming up with a guestimate how much it’ll cost to fix the freezer.
stoff
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