Another Small Site Update

Firstly I’m bringing this site home again. So from now on this site will be located on my server at home, the way it should be in my opinion. I have to dish out some $20 per year to make that happen but it’s worth in.

Also, I dropped the idea of having to register on the site, it just wasn’t a good idea, I’ll admit it. So I’ve gone to having password protect my image galleries. The password is the short swedish name of my current employer. If you know me that’s an easy one!

SL Sucks Balls Too!

SL, the company who’s job it is to keep the public transportation in Stockholm running, is really sucking balls too and quickly heading to the top of my hate list! Especially now that MyHosting (or their parent company atleast) are showing willingness to improve!

SInce we moved to Bro the trains to and from Stockholm have always departed at XX:15 and XX:45. And it takes 30 minutes into Stockholm which means we from Bro & Bålsta arrive to Stockholm central in the morning 7:45 which gives us 15 minutes to get to work which is perfect. Now our trains depart at XX:00 and XX:30 which means we can either arrive in Stockholm at 7:30 or 8:00. If you happen to work right next door to the train station, that’s great, you depart 15 minutes later and get to work at exactly 8. But how many is that? It leaves the rest of us having to arrive at 7:30 instead, meaning everything in the morning is turned back 15 minutes. I have to get up at 5:45 and take the son to kindergarten at 6:40 to take the buss at 6:45 and I’ll arrive at work 7:40. Great going, who tha hell thought of is?

And it’s only our two stations that are affect, the departure time from Kungsängen remains unchanged so nothing else changes except for our two stations!? It really makes no sense to me whatsoever! I’m hoping there’s a good reason that somewhere along the chain it makes sense, but to us, the consumers, it makes things worse! Because it’s not like I make up for it when I go home either! No I can either come home at work 17:25 or 17:55 depending on when I can leave. But now the earliest is 17:40 or 18:10. So in one stroke they’ve make it so I have to take my son to kindergarten 15 minutes and made it so I can’t come home any earlier than 17:40. So that’s 30 minutes per day loss at home with my son. Next thing you know they’ll raise the charges too!!


Site Update

A small little site update:

I bought a theme called “Axiom” for wordpress, looks pretty good I hope!

Secondly I’ve started moving from Imagevue for my image gallery to NextGens image gallery for WordPress. The old imagevue is still working fine, but all the updates will go here in WordPress. The biggest change is that to see if you have to register on the page – you can either manually register or you can use your Facebook credentials. After you’ve registered I have to approve you and add you to a either friend or family so you can see those images. I know it’s a hassle but shouldn’t be too much of an issue if you really are friend or family and want access.

Now They Can’t Stop Beating The Horse!

After putting this site up yesterday to vent frustration I thought I was done with it for a while. That didn’t even last 12 hours because guess what I found in my mail this morning?

“Kristoffer Strom,
We would very much welcome your feedback on support case: Re: Credit Card will expire soon (RUN-859550)
We are hoping to find out how we did assisting you with the resolution, what you think about your services overall and want we can do to keep you happy. Your comments are extremely valuable – please help us to serve you better. To take the survey, please click on the following link:
Looking forward hearing from you! Thank you!”

I don’t even know what to reply to that? My wife said “Oh my god, they know exactly what buttons to push!” and she’s right, they do. But for a company so dependant on customer service you would think that they wouldn’t want to push my buttons? Which says it all about their attitude towards customer service! But not only does it say what bad customer service they have, it also proves that they are in fact liars. I know there are some people in the customer service field that have an attitude to say anything and make up any story just to get rid of a pissed off customer. But I have never heard of that behaviour via emails, I didn’t know it existed! When you have a pissed off customer on the phone it may be very hard to actually want to help that person but once you realise it’s your job you just have to. But over emails you have all the time in the world – and especially when the customer specifically doesn’t want a reply it should be very easy. Yet “Allan M.” lied and said I had been removed from their system. Yet I get this customer survey email proving I’m not. They can argue that the customer survey system is a seperate system, but that would only prove that they are incompetent at integrating their systems. And to me, as a customer, it’s irrelevant what system is doing what! I didn’t want to be contacted by them at all and he replied that I “wouldn’t receive any further notifications”, yet I did – hence, they lied.

You know, I wish some company that specializes in customer satisfaction would, through some kind of miracle, get a contract to check up MyHosting. Because they are apparently blind to how bad they are that that is what it would take. And it wouldn’t be pleasant reading.

I mean, how many companies have a whole website with a dedicated address just to explain how much they suck? And how many of those have actual proof that they are correct and have every conceivable fact on their side to prove that “yes, MyHosting does indeed suck”.

Just How Much Does MyHosting suck?

Yes, I’m gonna beat this horse until it’s dead –

MyHosting sucks so much that they have even registered the domain name “” (and several derivatives at $35 a pop!) just to stop customers they have mistreated so badly that we want to dedicate a page to how much they suck from doing it – because that’s how much they suck!

MyHosting And Customer Service

Ah, this never ending struggle of getting the customer service right, you know, some companies just can’t get that right. I went to Dressman the other day to buy some clothes – so very polite staff and a guy that even welcommed me into the store, without trying to get me to buy something specific, just a nice “welcome”. I liked that. Our company, knows as Ving in Sweden, has that as a major point all the time, treating the customer right and always knowing that “they have alot of other options than us, but they called us so it’s up to us to make their dream come true”. I like that thinking.

Then we go to the US of A. And a little webhosting company called “MyHosting”. We (as in tried to run our site on their servers but it just wasn’t working and their customer service was kinda bad so I wrote that off as a bad idea and wanted my money back, cause I had double checked that they had a money back guarantee. Which they did. Unless ofcourse you used one of their promotional codes that the package builder comes preconfigured with! So lost $200 on that bad experiment and just dislike the company, wrote bad reviews about it – but thought it was over. But when my credit cart expired a few months ago they have mailed me over and over again to update my credit cart. Last night, after a couple of beers at our kick off party, I got another one and decided to reply. And in that reply I made it perfectly clear I wanted nothing to do with them, erase all of my information and ever contact me again. And less than an hour after I got a mail saying “I’ve deleted all of your information, please let us know if there is anything else we can do”. That just pissed me off how they could reply to an e-mail sayind “don’t ever contact me again”. So I replied “yes, you can take a reading comprehension course so you understand what “never contact me again means”. And guess what.. yeap, they replied to that one as well. Now it’s just not bad customer service. Now it’s a customer service out to provoke and aggrevate a customer. And that’s just so wrong!! So for anyone every considering hosting some website anywhere – stay clear of MyHosting, ok 🙂