Buying a new car – how hard can it be? Part II

[Previously on the blog – me and the wife wanted to buy a new car and ordered an Audi A5 for 492.000:- and was told it would be delivered end of March]

And so we waited. And waited.

Eventually in mid February we got an e-mail from the insurance company telling us it was time to insure our Audi. ??.. so we called up the dealer in Järva, got put on hold and eventually told by the manager that “I’m gonna have to call you back”. And so he did. And yeah, the car had arrived and we were free to pick it up next week. At this point I’m wondering “how long has it been there and when were you going to tell us!?” but I was just too excited and grateful that it was already here to question that. After our dealing with Toyota I thought it’d be best if we gave them the week and come in on Friday afternoon. This gave them over 8 days to get the car ready. And then he assigned the delivery to another salesman which I thought was weird but as it turns out the salesman, Daniel, that I liked so much and ordered the car from was no longer working there for reasons noone wanted to get into. When I woke up on Tuesday, 3 days before the delivery, it was snowing. And I remembered we hadn’t ordered the winter tyres so it would be illegal for us to drive our new car home from the dealer without it! So I called them up and asked what they usually do in this situation when customers have ordered cars without winter tyres and it’s snowing. And he had no clue. His first response was just hoping it would get warmer and thaw so it wouldn’t be a problem. I couldn’t tell if it was a joke or serious but it was absolutely unprofessional! So I had to ask him if he could fix winter tyres for us which he ofcourse was willing to try to do but couldn’t make a promise he’d get them in time. Seriously, he had 3 days to find new wintertyres for a new car in Stockholm, how hard can that be, pick up the phone to Euromasters and have them send over a set with DHL!? Well, he couldn’t just call anyone to get any kind of tyres, he had to order Audi originals regardless if we wanted it or not! Then we didn’t hear anything from him and we were just left assuming it was sorted when we went in to pick up the car on Friday afternoon. And much to our delight and surprise he had sorted it. On the car was now brand new Audi original winter tyres! “Great, so can we get the car now” … “well not really because you still haven’t paid us the 130.000 that was due”. Huh? Well, as it turns out we were supposed to send in the money to them so they had it before we could pick up the car and noone had told us about this. He said it was the “other guy” that had missed informing us of that. Personally I think it should be on a check list when preparing to deliver a car to make sure the car is legal to drive on the day of delivery and that the payment was settled, but apparently this guy didn’t think that was on them, those were my problems to solve!

So I ended up using Swish, a Swedish “send money instantly to another phone number” system that is quite a common way to send money here – just not supposed to be used for transactions of this size!! Fortunately my bank allowed the transaction, otherwise I don’t know what they’d do but I was furious enough to leave there and then and have another look at the Cupra – just ask Toyota. So now that that was sorted we got a big, long debriefing on insurance options. After that he unveiled our new car. And it was glorious!! I knew the car was so hitech that we were in for long education of what everything did.. but nope, he wasn’t into that, “I could spend an hour talking about everything but you pretty much want to get on the road huh?”.. well that didn’t stop him from talking insurances for a very long time but ok so let’s get on the road.. nope, we had to take a detour to their servicecenter to pay for the tyres. Fortunately the guy there was an absolute professional and got that over with quickly in the kind of “getting it done!” method I love. After that we got an ok to go out on the road, finally!

To be continued tomorrow…

Read Part I here.

Read Part III here.


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stoff