Ah, this never ending struggle of getting the customer service right, you know, some companies just can’t get that right. I went to Dressman the other day to buy some clothes – so very polite staff and a guy that even welcommed me into the store, without trying to get me to buy something specific, just a nice “welcome”. I liked that. Our company, knows as Ving in Sweden, has that as a major point all the time, treating the customer right and always knowing that “they have alot of other options than us, but they called us so it’s up to us to make their dream come true”. I like that thinking.
Then we go to the US of A. And a little webhosting company called “MyHosting”. We (as in NataliePortman.com) tried to run our site on their servers but it just wasn’t working and their customer service was kinda bad so I wrote that off as a bad idea and wanted my money back, cause I had double checked that they had a money back guarantee. Which they did. Unless ofcourse you used one of their promotional codes that the package builder comes preconfigured with! So lost $200 on that bad experiment and just dislike the company, wrote bad reviews about it – but thought it was over. But when my credit cart expired a few months ago they have mailed me over and over again to update my credit cart. Last night, after a couple of beers at our kick off party, I got another one and decided to reply. And in that reply I made it perfectly clear I wanted nothing to do with them, erase all of my information and ever contact me again. And less than an hour after I got a mail saying “I’ve deleted all of your information, please let us know if there is anything else we can do”. That just pissed me off how they could reply to an e-mail sayind “don’t ever contact me again”. So I replied “yes, you can take a reading comprehension course so you understand what “never contact me again means”. And guess what.. yeap, they replied to that one as well. Now it’s just not bad customer service. Now it’s a customer service out to provoke and aggrevate a customer. And that’s just so wrong!! So for anyone every considering hosting some website anywhere – stay clear of MyHosting, ok 🙂